Returns

Returns & Warranty Policy

VoiceComm offers a Limited 90-Day Warranty on our distributed products. This policy only applies to out-of-box defects or failures and does not include buyer's remorse or open-box consumer returns for any other reason. In order to process a Warranty claim or return, the following guidelines and instructions apply:

  • All returns require authorization from VoiceComm in the form of an RMA (Return Merchandise Authorization) Number.
  • RMA numbers are valid for 15 days from issuance.
  • Only approved items are to be included in your return.
  • RMA form must be enclosed in the return shipment.
  • RMA number must be written on the outside of the shipping carton.
  • Return shipping is the responsibility of the customer.
  • All defective returns are inspected and tested upon receipt. Credit will only be issued for items listed on the RMA that are deemed defective by our inspection.
  • A credit will be issued for all eligible items to be used towards future purchases. No refunds will be given.
  • Any returned products that are not eligible for credit will be discarded.

Failure to comply may result in refusal of return shipment and denial of credit. If you have any questions about the Policy or Process, please contact [email protected]. Thanks for your understanding.

The following brands are not eligible for return. Please contact these manufacturers directly for warranty support.

  • Google - Repairs, replacements & warranties - Google Store Help
  • JBL – JBL Support - Contact
  • OtterBox – Call (855) 688-7269 or visit OtterBox Global Product Warranty
  • Samsung – SupportHome | Official Samsung Support US

Online Return Processing

We are happy to provide you with the ability to process returns online. You must be logged into the system to use this feature. Once logged in, return to this page