Frequently Asked Questions

Account

After you have successfully registered your account, one of our experienced Sales Account Executives will contact you on the next business day during business hours (9AM-6PM EST Monday thru Friday) for a formal introduction to our company. Once we speak to you and learn more about your business, we will give you complete access to view our wholesale pricing. Also, we will review our products and website so you can take advantage of all the unique features we have designed to give you the ultimate shopping experience.

Adding a new credit to your account is easy and absolutely secure. When managing your account, choose 'My Account'. This will open up the screen to update all address, both billing and shipping, contact information, and payment methods. You are able to add a new credit card by selecting 'Add New Card' and inputting your personal information. Please make sure all billing information for the credit card matches the physical numeration as input.

Sub Accounts can be assigned to a location, so that managers or purchasers can place orders for only the assigned location(s). To add sub-users to your account, click on the link at the top of the page that says "manage your account", and then scroll to the bottom of the page and click on the link button titled "add new sub account user".

When you log in to your account, an announcement will be posted on your home page notifying you of any promotions or discounts available to you at that time.

Orders

Log in to your account and select the products you wish to order. You may search for products by utilizing the keyword search bar at the top of the home screen or you may use the category search index on the left hand side of the home page. Once you find the item you wish to order, enter the quantity you wish to order and then click "add items to cart" at the bottom of the page. Repeat this action until you have selected all the items you wish to order. When you have completed your order selections, click the link in the upper right hand corner of the screen that says "view cart". Here you can edit or delete any items in your cart prior to placing your order. When you are ready to complete the transaction, click "place order", then verify the shipping and billing address and click "process-proceed to final step", finally, choose shipping type from the drop down menu, choose payment terms, add a PO# or any customer comments you wish for your Sales Account Manager to see and click "process order." Your order will ship within 24 hours when you place it if placed Monday through Friday.

In the description of all catalog items the ship from location is listed. Also, at checkout, you will be asked to choose a shipping method for items from each warehouse separately. Each order is designated as an individual per warehouse and will be subject to separate shipping and/or processing fees.

At checkout, next to the shipping method selection, there is a hyperlink to view the UPS time-in-transit map. This will indicate how long a ground shipment will take to arrive at your store.

From the home page, click the UPS logo in the upper right hand corner of the page and put your order number in the open text box. Clicking "Track This Order" will display the tracking results.

When logged in to your account, you are able to select 'Manage your account' located underneath the welcome message at the top of the navigation page. Once in the 'Manage your account' feature, you are able to view all current billing and shipping information and obtain information on your archived orders. Your 'Account History' will directly link you to your invoices, sales orders, and tracking information. You are able to view any current or open balances as well, with the added feature of exporting invoices to Excel or PDF for ease of use in your own personal accounting systems. From the 'Account History' screen, you are also able to copy a past order into your current cart by simply choosing the double letterhead icon located to the left of the original order information. Try browsing the tabbed features in the 'Account History' section to view your back and pre orders, payments, and recently improved personal accounting functions!

Yes! One of the newest features added to the website is the 'Switch' link. You are able to assign items to your cart then switch to another defined location without logging out. To copy an entire order for multiple locations, go the 'View Cart' and select the 'Copy Cart to Another Location' button.

Products in your shopping cart will remain intact while you login and logout until you actually place your order. Please note that placing items in your cart does not secure that product for you in inventory.

Pre-orders/Backorders

If an item is new, coming soon, or currently out of stock you will have the option to pre-order it. Click on the link under the product description that says "Pre-Order This Item". A quantity box will appear, enter the quantity you wish to pre-order and then click the button at the bottom of the screen that says "add items to cart". When you finish shopping, your cart will contain a pre-order cart and an order cart. You will need to checkout of both carts in order for your pre-order to be processed. This is a guaranteed sale and the inventory has been committed to you. Once the items you pre-ordered are back in stock, you will receive notification and we will ship those items out to you at that time. You will not be charged for them until the time of shipping.

No, you will only be notified by email that the item is back in stock. You will need to log in and place an order for that item.

If an item you have ordered is out of stock at the time of preparing your order to ship, you will receive an email notification alerting you that item was not fulfilled on your order; the following day. If you wish for that item to be back-ordered, please notify your sales representative to back-order that item for you. If you prefer, you can have your account set up at any time to automatically back-order any out of stock items so you will not have to notify your sales representative to do this.

Shipping

Log in to your account, click on the link at the top of the page that says "manage your account", to add new billing or shipping locations please click on the link button titled "add new contact" and fill in the required fields.

For products shipping from the TX warehouse there is a minimal of $20. For the NJ warehouse typically, we suggest that you order at least $100 worth of product in order to maximize your profits and distribute your shipping costs among the shipped items.

Orders are shipped on normal business days within 24 hours of being placed online. It is possible to ship your package sooner if the order was placed the night before or very early in the morning. Otherwise, your order will ship the following business day.

Shipping charges are calculated based on the billable weight, destination and shipping service selected for your order. All shipments are F.O.B. from the warehouse it is shipped from. We offer UPS and other carriers to provide the best service and ensure timely delivery. It is the buyer's responsibility to select the desired service level at time of order. The buyer is also required to provide accurate information. Any additional or incidental charges as a result of inaccurate information are the responsibility of the buyer.

It is our goal to ship every order within 24 hours from the time order is placed. Orders submitted by 9:00 AM will be intended to ship the same day. Orders placed after this time will be expected to ship the next business day. We are not responsible for orders not shipped within this time frame.

General

Our entire inventory of more than 50,000 SKUs is available on our website. Once you register an account, your Sales Account Manager will activate your pricing based on your purchasing needs.

You can have access to all the product information – pictures, pricing and photos via our live data feed. Please contact your Sales Account Manager to learn more!

All returns and exchanges require a Return Merchandise Authorization (RMA) number. VoiceComm offers a 90 day limited warranty against defects in material and workmanship on products shipped from the New Jersey warehouse, exceptions do apply. To see our complete Warranty & Returns policy, please visit: http://www.myvoicecomm.com/return.php

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